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Frequently Asked Questions (FAQs)
Room Facility
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For Residents
Frequently Asked Questions (FAQs)
Others
Connecting Ground Wire
[Hokkaido Region] Preventing water pipes and water heaters from freezing
[Tohoku Region] Preventing water pipes and water heaters from freezing
Problem and/or damage of drain hoses of A/C
Can I wax the floor?
How to operate the drainage system
Can I install additional equipment (dishwasher/Induction Cooktop/baby safety gates etc.) in the apartment?
The light bulb of entrance/hallway is out
How to unlock the restroom or washroom from outside
Preventing water pipes and water heaters from freezing
Ventilation/Measures against mold and dew
Want to know dial-lock numbers for my mailbox / Can’t open my mailbox
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Contract Renewal / Change
Rent
Room Facility
Toilet, bathroom & kitchen
Public Utility
Building Facility / Common Area
Precautions in Daily Life
Parking lot
Moving-out / Cancellation of Contract
Others