ご入居中のみなさま よくあるご質問FAQ

外国語サポート【Daito Kentaku Customer Support Center】

What is DK SELECT 進化する暮らし?

"DK SELECT 進化する暮らし" app and website are now available in English!
■Application


 Download "DK SELECT 進化する暮らし" app now!
▸ Download the app for iOS   ▸ Download the app for Android
※Instruction to download the app

■Browser
Click here to visit “DK SELECT 進化する暮らし” in a browser.


  Log In to DK SELECT 進化する暮らし (on the app or in a browser) 
Click “Login” on the top right of the home page to enter ID and password.


■Individual Contract (lessees)
DK SELECT membership ID and one-time password are printed on the top right of the lease contract.
Log in to get membership benefits.

■Corporate Contract (tenants) and Beneficiaries (family members and roommates)
Sign up and log in to get some membership benefits.

※Click here to learn more about types of membership and available benefits (in Japanese.)


  DK SELECT Membership Benefits  
■Membership Benefits
(1)DK SELECT Support 24
"E-heya Support Center" (Japanese service) is always ready to assist tenants and meet emergency requests even during non-business hours.

(2)DK SELECT Club off  (in Japanese)
Registered members shall receive exclusive deals of accommodation/entertainment for leisure activities.

(3)Online Shopping (in Japanese)
We offer highly-selected products with wholesale price only for registered members.

(4)My Room
Registered members get an easy access to tenant information and payment status of monthly rent and gas. Check your tenant information anytime and anywhere.

(5)DK SELECT Welcome Park  (in Japanese)
“DK SELECT Welcome Park” offers hourly access to vacant parking slots for DK SELECT members.

※DK SELECT membership only lasts during the lease contract period. One-time entry to be a DK SELECT member during the lease contract period. NO re-registration is acceptable. Please visit "DK SELECT 進化する暮らし" for details (in Japanese.)


  DK SELECT Membership ID and One-time Password (log in for the first time) 
■Individual Contract (lessees)
<For those who have submitted the move-in application form from November 1st, 2014 onwards>
DK SELECT membership ID and one-time password are printed on the top right of the lease contract. Please contact Daito Kentaku Customer Support Center for further assistance if you cannot find one.


<For those who have submitted the move-in application form by October 31st, 2014>
Please contact Daito Kentaku Customer Support Center to get DK SELECT membership ID and one-time password.

■Corporate Contract (tenants) and Beneficiaries (family members, and roommates)
Please sign up before log in. “Contract Number,” “Building Code,” and “Unit Code” are required information to sign up. The information is printed on the top right of the lease contract.


Please kindly ask the lessee to share the required information above. For further assistance, please contact Daito Kentaku Customer Support Center.


  Forgot Password? (for members who logged in before) 
For those who logged in once and forgot password, please reset a password by the registered email.
Click here to receive a password reset email


  Haven't received a confirmation email or a password reset email?  
Please check the following items for those who logged in before.
- Double check the entered email.
- Check the spam folder.
- Check system for rejecting mail reception; please change the setting to receive email from system@dk-iikurashi-navi.com

※Please contact Daito Kentaku Customer Support Center if you don’t receive any emails after trying above solutions.

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