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Monthly Rent Payment and Payment Method

Rent Payment Dates and Itemized Statement
Payment Status/ Failed to Pay Rent by Registered Payment Method
Change Payment Method
Edit Payment Information

■Rent Payment Dates and Itemized Statement
① Automatic Direct Debit
  • Monthly rent must be prepaid.
  • The withdrawal date is either on 26th or 27th of every month. Check your apartment lease contract to find out your withdrawal date.*
  • Preparing the required amount in your account at least one day before your withdrawal date is highly suggested.**

Example: The rent of May is withdrawn on April 26 or 27.

*The withdrawal date cannot be changed. The withdrawal date on the apartment lease contract shall prevail if not 26 nor 27.
**The transaction takes place on the next business day (weekday) if the withdrawal date falls on weekends or national holidays.

② Credit Card Payment
  • Monthly rent must be prepaid.
  • The settlement date falls on 11th -15th of every month.*
  • The settlement date and the withdrawal date are determined by a credit card company; these dates vary from customer to customer. Please check them with your card company.**


*We have no control in changing the settlement date.
**For credit card payment, the settlement date and the withdrawal date from your bank account may differ.

③ Itemized Statement
You may check your payment details in [ご利用明細 (Usage Details)] of “ruum". This online itemized statement service is only available for our tenants.

■Payment Status/ Failed to Pay Rent By Registered Payment Method
① Those who pay rent via Automatic Direct Debit
  • Check your bank account history to confirm the status of the withdrawal.
  • No reprocessing.
  • Make your payment by one of the following methods when your payment hasn’t successfully been made through your registered payment method.

a. Convenience Store Payment
A bill will be systematically sent out around 10th of the following month. Please make the payment through the bill before the indicated due date.

Example: When you missed the payment of the rent of June, the bill will be sent out around June 10th.

b. Electronic Bill (Convenience Store Payment)
You may make the payment at a convenience store by using an electronic bill. An authorization code is required to get the barcode. Please contact Daito Kentaku Customer Support Center to get the authorization code.*

*How to pay via "Electronic Bill (Convenience Store Payment)" (English instruction)

c. Bank Transfer
You may transfer the missed payment to our designed bank account. Please contact Daito Kentaku Customer Support Center for further details.

② Those who pay rent via Credit Card
  • Contact your credit card company to confirm your payment status of the rent.
  • When your payment hasn’t successfully been made through your registered credit card, please make your payment by one of the methods introduced above (a, b, or c).*

*When your registered credit card didn’t accept our request of payment, the bill (refer to “a. Convenience Store Payment”) will be sent out around the end of the month or the beginning of the following month. See the image below.

Please contact Daito Kentaku Customer Support Center if you're having some difficulties.

■Change Payment Method
"ruum" is available for our tenants to change their payment method online. Please note that there is a service fee of 170 JPY for each rent payment.

How to change payment method to Automatic Direct Debit (English instruction)
How to change payment method to Credit Card (English instruction)

*Tenants who wish to pay by credit card must join [ハウスリーブ (House Leave)] guarantor company. There is a 22,000 JPY initial registration fee to join “House Leave”. Please contact Daito Kentaku Customer Support Center for further information.

■Edit Payment Information
ruum” is available for our tenants to edit their payment information. The procedures are the same as changing payment method*. Please see "Change Payment Method" above.

*When your credit card has been renewed, please update your credit card information by doing the same procedures as editing payment information.

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