For Residents Frequently Asked Questions (FAQs)
Keys
I have lost my apartment key
During Tenancy／Unlocking Request
In case you lose your apartment key, an unlocking service, such as ”locksmith” must handle the issue. Our company nor the building owner does not keep any spare-key in order to protect tenant’s privacy and safety.
■Customers eligible for “Support 24” or “24 Hour Support”:
The residents eligible for either of the programs can use the unlocking service with no charge. Contact our staff at
Daito Kentaku Customer Support Center.
・“Support 24” is a program for DK SELECT members who applied for the apartment prior to 11/08/2021.
・“24 Hour Support” is a program for members who applied for the apartment on 11/08/2021 or later.
*To provide the “unlocking service”, an official photo ID with your current address must be presented. Without the ID, we will not be able to provide the service.
*Some fees may apply under certain circumstances. Please contact Daito Kentaku Customer Support Center.
■For non-members of above programs:
Please call an “unlocking service” by yourself.
Please check with your fire insurance if it covers “unlocking service.”
During tenancy/Ordering keys
Please refer to the following link: How to order a duplicate key
Missing Keys at the Time of Moving-out
At the time of moving out, all your keys (3 blues and 1 yellow) need to be returned.
The lost keys may be charged for replacement.
Please verify the special clauses on your lease contract.・The fee will be charged combined with other move-out fees.
・No refunds will be made if the missing keys are found at a later date.
・Please send back one blue key in case you have lost the yellow key and cannot return it by mail.
Most Asked Questions
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