For Residents Frequently Asked Questions (FAQs)
Water
What is Daito Kentaku’s "Utilities Information Center?"
This is the information desk for the residents of the apartments managed by us, to start utility services. The center provides you with the information over the phone to start the utility services such as electricity, gas, water,
internet, etc.
■When moving in:
The number you receive a return call from will be different depending on the region you are living in.
Hokkaido・Aomori・Iwate・Miyagi・Akita・Yamagata・Fukushima・Ibaraki・Tochigi・Gunma・Niigata・Toyama・Ishikawa・Fukui・Saitama・Chiba・Tokyo・Kanagawa・Yamanashi・Fukuoka・Saga・Nagasaki・Kumamoto・Oita・Miyazaki・Kagoshima・Okinawa
<Daito Kentaku Utilities Information Center (ALL CONECT Co., Ltd.)>
- Phone：0120-724-252
- Business Hours：10:00-21:00（except year-end and new year holidays）
Nagano・Gifu・Shizuoka・Aichi・Mie・Shiga・Kyoto・Osaka・Hyogo・Nara・Wakayama・Tottori・Shimane・Okayama・Hiroshima・Yamaguchi・Tokushima・Kagawa・Ehime・Kochi
<Daito Kentaku Utilities Information Center(SUMASAPO Co., Ltd.)>
- Phone：0120-694-647
- Business Hours：10:00–20:00 (except year-end and new year holidays / GW / Obon holidays)
《 A Map of Japan 》
Light Blue…ALL CONECT Co., Ltd.
Green…SUMASAPO Co., Ltd.
If you have any questions, please contact the information desk for your prefecture.
■When moving out:
For those who requested assistance at the time of submitting their move-out application, we will provide guidance over the phone regarding the procedures for discontinuing services such as electricity, gas, water, and internet for the apartment being vacated.
Please note that the phone number from which you will receive the call may vary depending on the prefecture in which you reside.
For residents of the following prefectures:
Hokkaido, Aomori, Iwate, Miyagi, Akita, Yamagata, Fukushima, Ibaraki, Tochigi, Gunma, Saitama, Chiba, Tokyo, Kanagawa
→ You will be contacted by the Daito Kentaku Utilities Information Center (Shelter Co., Ltd.)
Phone: 03-6756-9867
Hours: 10:00–20:00 (excluding New Year holidays)
Niigata, Toyama, Ishikawa, Fukui, Yamanashi, Nagano, Gifu, Shizuoka, Aichi, Mie, Shiga, Kyoto, Osaka, Hyogo, Nara, Wakayama
Daito Kentaku Utilities Information Center (ALL CONNECT Co., Ltd. – formerly Net Navi Co., Ltd.)
Phone: 03-6387-9469
Hours: 10:00–20:00 (excluding New Year holidays)
Tottori, Shimane, Okayama, Hiroshima, Yamaguchi, Tokushima, Kagawa, Ehime, Kochi, Fukuoka, Saga, Nagasaki, Kumamoto, Oita, Miyazaki, Kagoshima, Okinawa
Daito Kentaku Utilities Information Center (Sumasapo Co., Ltd.)
Phone: 03-6897-5801
Hours: 10:00–20:00 (excluding New Year holidays)
Green areas = Shelter Co., Ltd.
Blue areas = ALL CONNECT Co., Ltd. (formerly Net Navi)
Yellow areas= Sumasapo Co., Ltd.
If you have any questions, please contact the appropriate support center based on your prefecture of residence.
Most Asked Questions
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