For Residents Frequently Asked Questions (FAQs)

Troubleshooting During Disasters

Getting Disaster Information / Evacuation

■Disaster Information (External links)
Disaster Management in Japan available in English and Japanese**
Introduction to Disaster Mitigation in Japan available in multiple languages**
Introduction to Emergency Safety Measures in Japan available in multiple languages**
Weather/Earthquake/Tsunami/Volcano Information available in multiple languages*
Local Disaster Prevention Information available only in Japanese** 

*Published by Japan Meteorological Agency
**Published by Cabinet Office Japan

■During an Evacuation
  • Shut off the circuit breakers and the gas valves to prevent fire.
  • Wear the comfortable shoes that you have worn a while.
  • Do not use the elevator in the case of earthquake and fire.
  • Keep away from rivers when there is the risk of a flood and/or a landslide.
  • Avoid areas where there is a risk of collapse or falling, such as near a fence. If it’s difficult to exit through the front door in case of emergency, evacuate to a next door neighbor's unit through your balcony. Check the safer evacuation route in advance and break the partition by kicking.



Extra Notes:
  • Beware of injuries when breaking the partition wall. Wear sturdy shoes and do not hit the frame part of the partition when kicking.
  • For the safety reason, keep the escape route clear on a regular basis.
  • Check your breaker if the indoor electricity is not available although the building’s power is restored.

If you have problems with your apartment or building, contact Daito Kentaku Customer Support Center.

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