For Residents Frequently Asked Questions (FAQs)

Internet

Is there fiber optic outlet installed?

Please check if your apartment has "Optical internet wiring and an outlet" installed.
If there is no "internet outlet", the residents need to have the wiring installed by the service provider.

If the service provider needs to make holes or screw something on the walls, please tell the provider to contact E-heya Support Center (only Japanese, open 24/7):

From landline: 0120-0365-12 
From mobile phone: 0570-0365-12


【Example of Fiber optic outlet】
 


For tenants who are not moving-in yet, please check with the person in charge of your contract about the room equipment.

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