When unlocking your room for the first time, please refer to the leaflet “How to Enter the Room” provided when you signed the contract or when the device was installed.

Please note that the system will be disabled for about 5 minutes after multiple incorrect attempts in a row.

▼FAQ

Q.This is my first time entering the apartment and I can’t unlock the door.

A. Please check the following:

① Is the password still valid?

The expiration date of the initial password is shown below the password. If the password has expired, please contact Daito Kentaku Customer Support Center.

② What kind of sound do you hear when you press 【*1#】?

・Piro riro sound(bleep-bloop): The password entered is incorrect. Please enter the correct password.

・Pee Pee Pee sound(beep-beep-beep): Please use a second or later password instead of the initial password.

③ If multiple incorrect passwords are entered consecutively, the tamper-resistant function will be activated. Please try again after about 5 minutes.

※If you are still unable to unlock the door after trying ①②③ above, please contact  Daito Kentaku Customer Support Center.

※Please refer to the “How to Enter the Room” leaflet provided when you signed the contract or when the device was installed for the initial password.

Q. The door does not unlock after changing the password.

A. Please make sure to press the # key after entering the password.  If the door still does not unlock or if you have forgotten the password, please contact Daito Kentaku Customer Support Center.

Q. OPELO plays the “Twinkle Twinkle Little Star” melody or the button lights up red when unlocking

A. This means the batteries need to be replaced. Please follow the steps below to replace the batteries.

① Slide the battery cover upward to remove it.

② Remove all batteries.

③ Press the Open/Close button 3 times.

④ Insert new batteries and put the cover back on.

　 ＊4 alkaline AA batteries are required.

For other frequently asked questions, please visit  this web page (available only in Japanese) and check the Q&A section, “In a situation like this”. (You will be redirected to an external website.)

▼Instruction Manual (opens a PDF file)

・Instruction Manual (simplified version)

・Instruction Manual (detailed version)

・How to register IC cards

・How to register Android smartphones

・How to register iPhones

▼Operation Instruction Videos (opens an external website)

・How to change the unlocking password

・How to unlock after changing the password
　※Please refer to the “How to Enter the Room” leaflet provided when you signed the contract or when the device was installed for instructions on how to unlock the door for the first time. 

・How to lock it

・How to change the batteries

・How to unlock when the battery is dead

▼About OPELO
OPELO is the brand name of an electronic lock. It allows you to use your smartphone or IC card as a key, eliminating the need for a traditional physical key. Equipped with an unauthorized‑unlocking prevention buzzer, OPELO enhances security.

▼Received a notice about installation work
Installation notices are sent to some tenants whose property access keys are scheduled to be replaced with OPELO.

If you have received this notice, please contact the Daito Kentaku Customer Support Center to let us know your availability based on the dates listed in the notice.

＜Please click here for other types of electronic locks＞