For Residents Frequently Asked Questions (FAQs)

Toilet

Leaking toilet

In case of an emergency, such as broken pipes or a large amount of leakage on the floor, please call the following number immediately:

■Daito Kentaku Customer Support Center (English support available)
0570-020-131
Open from 9:30 till 17:30

■E-heya Support Center (Japanese only / 24 hours a day, 365 days a year)
 0120－0365－12　(from landline）
 0570－0365－12　(from mobile & smart phone）

Please contact Daito Kentaku Customer Support Center for the other toilet problems.
We advise you to inform the manufacturer and model number of the toilet when
contacting us.

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