For Residents Frequently Asked Questions (FAQs)

Air Conditioner

The air conditioner is not working (malfunction)

The following actions might help you to resolve your A/C problem:

  • Ensure the circuit breaker is on.
  • Change the battery of your remote control and reset its power.
  • Unplug the A/C's power and restart after 10 minutes.
  • Open up the cover of the A/C and press an "emergency mode button".*
  • Check if the filters are clean.
  • In winter, the cause of the problem might be a frozen outdoor unit. In this case, please wait for a while until it gets defrosted.


*Emergency Mode Operating Instruction



If these don't work, please contact Daito Kentaku Customer Support Center.

Note: Your A/C information is required when you reach out to us: manufacturer, series model, and year of manufacture.

【In most cases, the details are printed at the bottom of the A/C】



■Other inquiries about the air conditioner
The air conditioner is not blowing cold (warm) air
The air conditioner is leaking water
Air conditioner test running/How to clean the filters

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