For Residents Frequently Asked Questions (FAQs)

Troubleshooting During Disasters

Getting Disaster Information / Daily Preparedness

In the event of a disaster, please follow the guidance and instructions of the Japanese government and the local government.

■Disaster Information (External links)
・Local Disaster Prevention Information available only in Japanese
・Helpful Apps and Websites in the Event of Disaster available in multiple languages

・Disaster Prevention Information from MILT (Ministry of land, Infrastructure, Transport and Tourism) available in English and Japanese
・Disaster Prevention Information from Prime Minister’s Office of Japan available in Japanese, English, and Chinese
・Disaster Information of local areas from NHK available only in Japanese

■Power failure and restoration information（External links）


※Please turn off the breaker if you leave the apartment during the power failure to avoid fire when electricity is being restored.
※In case you don’t have electricity even after the electricity is restored, please check if the breaker is turned off.

■Daily Preparedness for Disasters
  1. Making a plan to stay in touch with your family.
  2. Check the designated evacuation sites.
  3. Keep bath water for emergency. (However, families with young children should take extra care to avoid the risk of accidentally falling into the bathtub.)
  4. Secure drinking water and emergency food. (Biscuits, Chocolate, Cup noodles, Canned foods, etc.)
  5. Preparing for power outages (Flashlights and Candles, Radios, Batteries).
  6. Protections against cold, Survival kit (Helmets, Warm socks, Blankets, etc.)
  7. Knowing how to use Fire extinguishers and other emergency equipment.

■Things to Prepare on a Daily Basis
  1. Keep valuables and daily necessities in backpacks so that both of your hands can be free.
  2. Portable gas stoves and Gas cartridges.
  3. Blankets, Mufflers.
  4. Phone book and Coins for public phone use.
  5. First aid kit (medicines), Sanitary products, Disposable diapers, Portable toilets.
  6. Knives.

■No Objects around Windows and the Balcony
Do not put things near windows and on the balcony railings. They can fall and make big problems.

■Prevent Toppling Furniture and Falling Objects
In case of earthquakes, toppling furniture and falling objects can cause injuries. Take preventive measures such as devising storage and furniture placement and using furniture support devices.

■If evacuation is needed
■Others / FAQs about disasters

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