For Residents Frequently Asked Questions (FAQs)

Gas

Suspected gas leak

If you smell gas, suspect a gas leak.
Turn off all fires, including the stovetop, close the gas valve and open all windows.
Please contact your gas supplier immediately.

Please find the contact information in the "Sumairu-Information [住まいるインフォメーション]" document you receive when you sign the contract or "Housing Information [住まいの情報]" in the "ruum" app.

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