Post disaster response/Fire insurance

When disasters occur, please follow the guidance and instructions of your local municipality.

■Tenants with property damage

Fire insurance may apply.

To find out more details about your fire insurance, please check your contract and contact your fire insurance company.

■Tenants who have problems with their unit/building

*Please contact us via e-mail or our app “ruum” if you’re having trouble in contacting us through phone calls.

* Please note that it may take some time depending on the situation.

For Residents Frequently Asked Questions (FAQs)