Please clean your balcony drain to prevent flooding to your rooms caused by a clogged drain, before and after the snowfall season.

Residents are responsible for shoveling snow by themselves (parking lot, passage, outdoor units of air conditioners, etc.)

Some snow removal work may be done during routine patrols, but we also ask for your cooperation.

Our apartment buildings are designed to withstand the predicted snow accumulation in each area, but when the snow accumulation is beyond the expectations, it must be removed. Management staff will do it during routine patrols, but in case of emergency, please contact us via ruum.

When snow melts and refreezes on the next day of snowfall, the ground becomes very slippery. Walk carefully with short steps may prevent yourself from falling.

In winter, the water pipes are more likely to freeze at night and in the shadows. In case you are going to be absent from your apartment for an extended period, please take measures to prevent freezing water pipes.

If a water pipe freezes, you can only wait for the pipes to get defrosted naturally.

【Freeze prevention】

・Tenants who live in Hokkaido

・Tenants who live in Tohoku region

・Tenants who live in other regions

Do not turn off the breaker during winter season, even when you are not at home or when you move out from the apartment. The anti-freeze function of the water heater will stop, and pipes may freeze or be damaged if the breaker is turned off.

If you have any inquiry, please feel free to contact us from ruum.

Other frequently asked questions during winter

・How to operate the drainage (water-removal) system

・Ventilation (Mold and condensation control)