For Residents Frequently Asked Questions (FAQs)

Water Purifier

About water purifier cartridges

Any inquiry about water purifier cartridges can be handled by Takagi CO., LTD. directly.
Please contact the following:

■Contact: TAKAGI Co., Ltd.　0120-328-413
■Business Hours: 8:30 to 18:00（7 days a week）

☟Frequently Asked Questions

■Want to order the water purifier cartridges
You can order the water purifier cartridges from Takagi CO., LTD. directly.

Or, you can apply for this service through our "ruum" app.
Click here to submit your order.

■When the water purifier cartridge will be delivered?
The first cartridge will be delivered to you during the period you requested in the application form.  
*In some cases, it might take about two weeks for the delivery if the application date and the requested delivery period are too close.

■The water purifier cartridge has not arrived
We are sorry for the inconvenience. Please contact Takagi Co., Ltd. to find out the situation.

■I want to cancel the water purifier cartridge

Please follow the procedure below at the Takagi’s website. 
※It leads to an external website.

① Cancelling within free trial period (45 days)
Please prepare the Takagi’s customer number or the apartment tenant number.
・The “Takagi’s customer number (6-7digits)”　is shown on the delivery slip sent with the cartridge.
・The “Tenant number” is shown on the apartment lease contract which we handed over at signing of contract.

② Cancelling after free trial period
Please proceed via email, phone, or chat. 
No cancellation required when moving out. It will be automatically cancelled on your last rent payment.
※For “Mizu-koubo mini (faucet built-in type),” please follow procedure ②.

■There was a charge/fee after the water purifier cartridge cancellation procedure
We are sorry for the inconvenience. Please contact Takagi Co., Ltd. to find out the situation.

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