For Residents Frequently Asked Questions (FAQs)

Payment

Can I pay rent using an account other than the contractor's account by automatic bank debit?

Yes. You can change the bank account for rent payment online. Please log in “ruum,” then choose [Various procedures] > [Change payment method].

※Please visit the link to see how to register “ruum.”
※This procedure with “ruum” is available for the Primary Member (the person who signed the contract) only. Family members and commercial members can change the payment method of utility bills only.
※Tenants who haven’t paid the first rent after moving in cannot proceed with the change through our “ruum” app. Any inquiry regarding your first rent payment, please contact the office you signed your contract and ask the staff in charge. 

■List of available Financial Institutions (external website)

Please contact us through our app's inquiry form if you have any problem.

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