For Residents Frequently Asked Questions (FAQs)
Credit Card
How to change my credit card into another one
■Method 1.
Please log into “ruum,” go to [Various procedures (各種手続き)] and click [Change payment method (お支払い情報変更)].
※Please click here to register “ruum.”
※This procedure with “ruum” is available for the Primary Member (the person who signed the contract) only. Family members and commercial members can change the payment method of utility bills only.
※Tenants who haven’t paid the first rent after moving in cannot proceed with the change through our “ruum” app. Any inquiry regarding your first rent payment, please contact the office you signed your contract and ask the staff in charge.
※Click here to download an English instruction of “How to change my credit card information.”
■Method 2.
If your mobile phone can receive text messages (SMS) from Japanese phone, we will send you the link of online procedure website. Please contact Daito Kentaku Customer Support Center.
※Warehouse and store contracts are not applicable.
※This method may not be applied in some cases due to the conditions of the lease contract.
If you have further questions, please contact us through our app.
Most Asked Questions
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