For Residents Frequently Asked Questions (FAQs)
Payment
Change Payment Method
Rent payment method
The payment can be made either by automatic direct debit or credit card payment. Other payment method, such as electronic money etc., are not available.
■Direct debit payment (Automatic bank withdrawal)
- Click here for a list of available financial institutions (external website)
- It is possible to register a bank account other than the lessee’s.
■Credit card payment
- VISA/ MasterCard/ JCB/ AMEX/ Diners credit cards are accepted.
- It is possible to register a credit card other than the lessee’s.
- Tenants who wish to pay by credit card must join “Joint-Guarantor Free System” of [ハウスリーブ (House Leave)] guarantor company.
Payment method change
"ruum" is available for our tenants to change their payment method online.
-Change of the direct debit bank account information
-Change between Direct debit and Credit card payment method
-Change of the credit card information (date expiration included)
■How to change
To proceed with the change, please open “ruum”, go to “My Room”→ ［各種手続き (Various procedures)］→ and tap［支払い情報の変更 (Change Payment Information)］
*The change can only be made through the main account (lessee’s himself/herself). faIf you are not the leesee, please contact Daito Kentaku Customer Support Center.
*Click here for ruum registration instructions.
*If you haven’t completed your first rent payment after move-in, you will not be able to proceed as explained. For details regarding your first payment, please consult with the staff in charge at the store where you signed your contract.
■Q&A
折りたたみ式Q&A
■Other inquiries regarding rent
I would like a receipt/bill statement of the rent
The payment can be made either by automatic direct debit or credit card payment. Other payment method, such as electronic money etc., are not available.
■Direct debit payment (Automatic bank withdrawal)
- Click here for a list of available financial institutions (external website)
- It is possible to register a bank account other than the lessee’s.
■Credit card payment
- VISA/ MasterCard/ JCB/ AMEX/ Diners credit cards are accepted.
- It is possible to register a credit card other than the lessee’s.
- Tenants who wish to pay by credit card must join “Joint-Guarantor Free System” of [ハウスリーブ (House Leave)] guarantor company.
Payment method change
"ruum" is available for our tenants to change their payment method online.
-Change of the direct debit bank account information
-Change between Direct debit and Credit card payment method
-Change of the credit card information (date expiration included)
◆How to change payment method to Automatic Direct Debit here (English instruction)
◆How to change payment method to Credit Card here (English instruction)
■How to change
To proceed with the change, please open “ruum”, go to “My Room”→ ［各種手続き (Various procedures)］→ and tap［支払い情報の変更 (Change Payment Information)］
*The change can only be made through the main account (lessee’s himself/herself). faIf you are not the leesee, please contact Daito Kentaku Customer Support Center.
*Click here for ruum registration instructions.
*If you haven’t completed your first rent payment after move-in, you will not be able to proceed as explained. For details regarding your first payment, please consult with the staff in charge at the store where you signed your contract.
■Q&A
Q. My credit Card has expired/renewed
Please proceed with the change of your credit card information. To proceed with the registration, please open “ruum”, go to “My Room”→［各種手続き (Various procedures)］→tap［支払い情報の変更 (Change Payment Information)］and select [クレジットカードの変更 (Credit card change)]
Q. How can I check if I have Joint-guarantor free system?
There are two ways:
(1)Checking if you have a contract with House Leave Co., Ltd. (joint liability guarantee company)
(2)Trying to proceed with the payment method change (if you didn't make a contract, you won't be able to proceed with the change).
(1)Checking if you have a contract with House Leave Co., Ltd. (joint liability guarantee company)
(2)Trying to proceed with the payment method change (if you didn't make a contract, you won't be able to proceed with the change).
Q. Is there any fee?
There is a 170 service fee/month for direct debit and credit card payment. If the payment for the rent and parking lot, etc. is registered through different bank accounts/ credit card, the fee will be withdrawn for each one.
Q. If I change my payment information, when will the change be applied to my payment?
-Direct debit: The change will apply starting with the following month's deduction (rent is prepaid, so this will be rent for 2 months after)
-Credit card: if the changes are made before the rent billing cycle end, then it will be reflected within the same month's deduction. If changes are made after the rent billing cycle end, it will begin with the next month's deduction.
* Rent billing cycle end: 2 business days prior to the 10th (2 business days prior to the preceding business day if the 10th falls on a Saturday, Sunday, or public holiday)
*Business day: Weekdays except, Saturdays, Sundays, and public holidays.
* Settlement period: 11th to 15th
-Credit card: if the changes are made before the rent billing cycle end, then it will be reflected within the same month's deduction. If changes are made after the rent billing cycle end, it will begin with the next month's deduction.
* Rent billing cycle end: 2 business days prior to the 10th (2 business days prior to the preceding business day if the 10th falls on a Saturday, Sunday, or public holiday)
*Business day: Weekdays except, Saturdays, Sundays, and public holidays.
* Settlement period: 11th to 15th
Q. I changed my payment method, but my payment method on the [お支払い情報変更 (Change Payment Information)] page in the “ruum” app is not updated.
The change will be reflected on the second business day of the following month.
You can check the status of your application by clicking the [お申込み履歴を見る(View application history)] on the [お支払い情報変更(Change Payment Information)] section.
■Other inquiries regarding rent
Most Asked Questions
Copyright© Daito Trust construction Co., Ltd. All rights Reserved.