For Residents Frequently Asked Questions (FAQs)

Payment

Change my automatic direct debit bank account information

■Log in to our app “ruum,” then choose [各種手続き (Various procedures)] -> [お支払い情報変更 (Change payment method)].

※Click here to register our app “ruum”.
※This procedure with “ruum” is available for the Primary Member (the person who signed the contract) only. Family members and commercial members can change the payment method of utility bills only.
*Tenants who haven’t paid the first rent after moving in cannot proceed with the change through our “ruum” app. Any inquiry regarding your first rent payment, please contact the office you signed your contract and ask the staff in charge. 


If you have any questions, please contact us via “ruum”.

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